Horrible return Policy and customer service.I apparently made my purchase 3 and 4 days before their holiday return policy started.
Honestly I was unaware of it in the first place until I called to verify everything was returnable. The rep I spoke to played everything, and said to ship it back. Well today, two of my items were rejected since I purchased before the 10-13 date. I spoke to a supervisor, to no avail.
He was not willing to make an exception even though I was originally told differently. The original person I spoke to today also today me one day the policy started and the supervisor have me a different date. Very inconsistent, and not knowledgeable. Had I been told correctly from the beginning, I would not be upset.
This company has no customer service, and lost a customer today.Thank God I didn't spend any more than I did with them.I work for Costco, I know what customer service is about.
More Review Details
|Discounts and Special Offers|
|Exchange, Refund and Cancellation Policy|
|Diversity of Products or Services|
|Privacy and Data Security|
- Reason of review:
- Poor customer service
- Product or service
- Invicta Watch
- Review category
- Auctions and Internet Stores
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