I purchased a refurbished big screen TV from Evine and waited ten days for delivery.It arrived yesterday and we discovered after setting it up the LCD screen was damaged and looked like cracks.
I called customer service who said they would arrange for UPS to pick it up and return and I should get a call today. No call was received so I called UPS who told me they do not call customers before pickup. Called Evine back and they told me there is nothing they can do and UPS can take 7-10 days to pick up the item. I work many hours and explained I was not comfortable leaving the TV only porch ( I live on a busy street)..plus I do not feel I should have to wait for a refund until they receive the TV back.
The only suggestion I was given was I could pay to ship it back but would not get reimbursed.I used to race about this company but am all done!!
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