Manufacturer: Evine Live Category: Customer Care Clear all filters (18 of 18 reviews match)
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I just spent over an hour trying to cancel 2 auto delivery orders.I was disconnect 3 times, put into a rotating auto system that NEVER got me to a human. The NON human operator asked for my credit card last four and pin number. BOTH were "not in our system". thank you...
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2.3
Product
Evine Live Customer Care
I didn't like
  • Ability to cancel auto delivery orders
  • Customer service
  • Lack of help
#1100853
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Evine sent me my order, I was unhappy and returned the item.it looked like a cheap shower curtain so I returned it, but was told by Evine that the crooks never received it. They demanded I pay full price for the nasty ***. I did just to keep it off my credit report....
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1.0
Evine Live Camby, Indiana
Product
Evine Live Customer Care
I didn't like
  • Poor
#944560
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Bridget is the devil wears EVINE...this fly by night TV seller is in town to get your money and give you poor quality ***. Shame on Invicta, Waterford Crystal and Versace to sell there goods through EVINE...Target would be a better option...won't buy these brands since...
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1.0
Product
Evine Live Customer Care
I didn't like
  • Shipped skincare product not sealed
#925488
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Evine Live Customer Care Review

#993056
1.7
Details
Placed order for 900 dollar tv on value pay and they cancelled it within hours saying they ran a credit report and that since they disclose ur applying for credit they can do a pull? Umm didn't apply for credit . It's called a easy pay lol Maybe a good thing Walmart has it cheaper and new model Annoyed right now
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Additional Fees
Advertised vs Delivered
Billing Practices
Customer service
Delivery Service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Privacy and Data Security
Product or Service Quality
Turnaround Time
Warranty
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Evine Live Customer Care Review

#920875
2.0
Details
I closed out this account because of constant auto delivery problems and shoddy luggage products. Now months later, my bank account app alerted me to a new charge, which customer service says is too late yo cancel on an email account I closed ar least a year ago. Customer Service agent Kevin in their sole Kentucky office could have cared less. Evine sucks.
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Additional Fees
Customer service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Website

Evine Live Customer Care Review

#919025
Their host sre great but they have the nadtiest customer service reps i have ever dealt with. They tske no responsibility for company mistake and blantantly show they dont care.
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Evine Live Customer Care Review

#849368
Iam so disappointed in a store that makes the customer pay the return of a product plus when I complained they (Billy) hung up on me never again with this company ..RUDE RUDE!!!
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Some problem with my address was having every other order shipped to the wrong address.Evine were jerks about the problem saying to me it was my fault and problem. They could have cared less about losing another customer. Very disappointed!!! The guy I talked to had...
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Product
Evine Live Customer Care
#922407
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I ordered cosmetics and selected the payment plan.Everything was fine until my credit card bank cancelled my card due to suspected fraudulent charges. The last payment to Evine did not clear my old credit card number. Evine contacted me via email and I followed their...
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1.0
Product
Evine Live Customer Care
I didn't like
  • Poor customer service
#898094
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Buyer beware, Evine is not like the other tv retailers.They are slow to ship orders, They are even slower to refund and 30 day return policy is exactly 30 days from the minute is is delivered to your door! If you are off by one single day they will simply ship the...
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Anonymous
Anonymous

That is untrue. If it is truly defective Evine will not charge the shipping costs

Product
Evine Live Customer Care
#882371
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My name is Jonathan I have contacted evine live multiple times about a tablet I purchased on February 8th 2016 and my tablet has stopped working in March of 2016 I have contacted evine multiple times about a proof of purchase and or a email of the proof of purchase I...
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Product
Evine Live Customer Care
#863569
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THIS IS AN ABSURD!I AM NOT ABLE TO RETURN AN ORDER WITHOUT EASY RETURN LABEL?? CALLED CUSTOMER SERVICE AND THEY SAID THAT SOME ORDERS WON'T COME WITH THAT PREPAID LABEL. THIS IS NOT TRUE. ALL ITEM I BOUGHT SO FAR CAME WITH THAT LABEL; AND I BOUGHT A LOT OF ITEMS....
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Anonymous
Anonymous

Evine is not required to send prepaid labels with products. No company is. Lesson is, go to a store and try on shoes

1.3
Product
Evine Live Customer Care
I didn't like
  • Did not honor return policies-prepaid return label
#842619
Reply to reviews
I too am not happy with the return policy they say January 31st but when I called on January 26th they said it was too late! I dvr everything i purchase i went back and watched it over several times never once did it say that it had to be in house and processed by the...
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Anonymous
Anonymous

So why is it the company's fault that it took you too long to realize that you received the wrong product? It's not. The moment you received the package you should have been l...

RMGA
RMGA

I'm reporting them to the BBB

Product
Evine Live Customer Care
#779793
Reply to reviews
I have been trying to get a human being to talk to for almost a month now. NO ONE to speak to and you only get one after being on hold for 15 to 60 minutes. NO ONE returns emails and I spend a lot of money at EVINE LIVE. I like many other customers, am not a happy...
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2.7
Product
Evine Live Customer Care
#776031
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