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I just spent over an hour trying to cancel 2 auto delivery orders. I was disconnect 3 times, put into a rotating auto system that NEVER got me to a human. The NON human operator asked for my credit card last four and pin number. BOTH were "not in our system". thank you...
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2.3
I didn't like
  • Ability to cancel auto delivery orders
  • Customer service
  • Lack of help
#1100853
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Purchased shampoo and body lotion that spillout out everywhere during shipping. I called and they told me tough it's not there fault! Called corporate headquarters they wanted me to mail back the damaged spilled items! No good honest company would do this. I sent back...
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#1088922
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Around 3:20 a.m. today (8/2/17), I was looking at an item online and inadvertently submitted an order for that item. I immediately tried to cancel the order but when I clicked "My Account", I was redirected to the website homepage and was never able to open my...
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1.9
#1082593
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Evine Live - Don't even go there

Evine Live
#1087836
They are terrible on tv as u speak and then they overcharge and dont even try tk talk to them and ur companys r having a 0 review and if u r on Evin live will always tell my friends never buy BBB showed step in and close them maybe thats why change their name
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Evine Live - Very decitful bad customer service

Evine Live
#1083191
It broke and their repair center lost it. So im out of 129.00 with no satisfaction.
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Evine Live - Cancellation

Evine Live
#1047798
I ordered Aldine mixer on the 5th May I believe was supposed to be delivered on the 5th of May it is now May 16th I want to cancel my order because I still have not received the item it was supposed to be delivered on May 5th customer service I already emailed customer service and And still yet my refund have not been issued back to me this is unacceptable.
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Evine Live - Not telling when product will ship

Evine Live
#1040051
1.9
Details
Order of Apr 21, 2017 given May 2nd delivery. As of today customer service could not nor would not find out a ship date. I suspect the order was taken on a sold out item when i ordered on line If not shipped today it will not arrive on time. This is the second time this year this has happened.
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Additional Fees
Advertised vs Delivered
Billing Practices
Customer service
Delivery Service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Privacy and Data Security
Product or Service Quality
Turnaround Time
Warranty
Website
Called Evine Live about my warranty on my pressure cooker (3 yr. No Hassle Warranty) the lady @Evine was Very Nice (thank You). She connected me with the Hassle Free Warranty lady, and this lady should b FIRED as soon as she clocks in tomorrow for work. Super loud,...
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2.7
#1077164
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Purchased 2 kits of Neck Amour 2 piece. I ordered with in a few minutes of the item being offered an a Skinn Cosmetics show. Received 1 kit and an e mail some time later that said the second was OVER SOLD. How is that possible when I jumped in and bought immediately...
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#1077131
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I can't believe that Evine sent me to collections for $10! They didn't contact me to let me know instead they sent me to a sleazy collection agency and that was the only communication I got. I will never do business with them ever again and I'll let all my friends know...
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1.0
I didn't like
  • Did not solve my issue
  • Sent to collections for ten dollars without notifying me
#1073683
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On 3 Jul, I purchased the 55" Samsung 4K tv and paid for it in full. I have an email stating that my item was shipped on 3 Jul and was told by the operator that I would receive it today, 12 Jul. However, when I checked the tracking number with UPS, they have NO record...
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Anonymous
Pete316

As requested, sent photos of the damaged screen and now Evine is refusing to refund my $800 even after getting the so called 2 year warranty for the item. So much for honourin...

1.0
I didn't like
  • Customer service
#1073499
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I have placed several orders fron Evine and because their size charts are so far off, the clothes are too big. The cost to return or exchange really adds up and when you inquire prior to this, the Reps elect to provide incorrect answers about pretty much everything. I...
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Amchlt2389
Amchlt2389

Another reference:If you purchase from Belk, Express, Macy's, or any other major Department Store, you can return or exchange for free. No additional charges. EVINE COMPANY ...

Amchlt2389
Amchlt2389

No need to speak to a Supervisor, they are unable to think and can't process anything. Just Liars!I will post this information on all social media.

1.6
Product
#1071932
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I had a problem with an order and asked them (even a supervisor) to help figure out a solution to the problem. There were at least 3 solutions to the problem that I thought of. THEY WOULD NOT WORK WITH ME AT ALL!!!! One of their solutions was to pay more money and get...
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#1050563
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Evine Live - Return policy
I ordered a Nano Gym from Evine Did not like it and wanted to return it because the swivel seat hurt my back. Called and talked to a representative since it was so close to the 30 days. She extended my return window till the 16th. This was on April 7th. I immediately...
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Anonymous
Anonymous

See it's not that you received poor customer service, you just don't like the policy. Should have spoke to the person at the post office and asked if you needed to ship a spec...

1.0
I didn't like
  • Customer service
#1043568
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